After I sign up when do I receive my statements, trade confirmations and/or tax documents?
I am a TD Waterhouse Institutional Services client. Will I be eligible to receive trade confirmations?
How long are my statements, trade confirmations and/or tax documents available?
How will I know my statements, trade confirmations and/or tax documents are available?
How do I download and save my documents?
How secure are my documents?
How do I access Disclaimers and Code Definitions?
Why am I still receiving mailed trade confirmations?
What if I am listed as an "Interested Party"?
What if I need to receive a mailed copy of a statement, trade confirmation or tax document?
What if I need a copy of a statement, trade confirmation or tax document and eServices is unavailable?
What is a valid email address?
How do I change my email address?
How do I unsubscribe to eServices?
Can I submit the tax slip from e-Services along with my income tax return?
I cannot find my tax slip on e-Services. Why?
What is the Tax Freeze Period?
Why Am I Restricted From Unsubscribing During The Tax Freeze Period?
Why are T3s for Trust Units not issued at the same time as T5s?
My T3 is reporting a distribution I never received in cash. Why?
What tax slips are accessible in eServices; and when will each tax slip be available via eServices?
What is a Document Identifier?
After I sign up, when do I receive my statements, trade confirmations, and/or tax documents? Statements are available immediately. Access to statements will start from the date you opened your account or for the past 7 years - whichever is most recent. Trade confirmations are available the next day. Tax documents (beginning with the 2006 tax year) are made available as they're processed, starting in late January through March. TD Waterhouse Institutional Services clients will have access to statements and trade confirmations starting from the date you opened your account or from November 2006, whichever is most recent. I am a TD Waterhouse Institutional Services client. Will I be eligible to receive trade confirmations? For TD Waterhouse Institutional Services clients, the receipt of trade confirmations depends on the existing arrangements between you and your Investment Counsellor/Advisor. For further details, please consult your Investment Counsellor/Advisor. How long are my statements, trade confirmations, and/or tax documents available? The maximum storage time of statements, trade confirmations, and tax documents will be seven years. When you sign up, you will have statements available from the date you opened your account or for the past 7 years, whichever is most recent; and tax documents will be available starting from tax year 2006. TD Waterhouse Institutional Services clients will have access to statements and trade confirmations starting from the date you opened your account or from November 2006, whichever is most recent. How will I know my statements, trade confirmations, and/or tax documents are available? Whenever a statement, trade confirmation or tax document is available online, an e-mail will be sent to the e-mail address you provided on your eServices profile. Please ensure your e-mail address in your eServices profile is kept up to date. How do I download and save my documents? If you wish to save a document provided in PDF format on your PC, select the document you wish to save and once it's launched in Adobe Acrobat Reader, click on either the "Save File" icon, or "File" and choose the "Save a Copy" option, and select where you want the document saved. How secure are my documents? All documents are stored behind TD's firewall. Each time you enter eServices we authenticate your Connect ID and Password before any documents are retrieved. Once you have electronically printed or saved a document from the eServices application (e.g. the selected document has been saved to a hard drive, copied to a CD, etc.), please ensure you handle your document(s) in a secure manner, as all TD security measures will no longer apply. How do I access Disclaimers and Code Definitions? When viewing a statement, click on the Statement Disclaimer and Code Definitions link at the bottom of the screen. When viewing a trade confirmation, click on the Confirmation Disclaimer and Code Definitions link at the bottom of the screen for confirmations produced prior to November 15, 2006. For confirmations produced on or after November 15, 2006, the disclaimers and code definitions are provided directly on the confirmation. Why am I still receiving mailed trade confirmations? If you are registered for eServices you will also continue to receive trade confirmations in the mail if any documentation needs to be added. For example, if you purchase a New Issue, the prospectus, and a copy of your trade confirmation will be mailed to you. What if I am listed as an "Interested Party"? Interested party statements and trade confirmations will continue to be mailed. Tax documents are not mailed to an "Interested Party" and can only be viewed by the registered owner of the account within eServices. What if I need to receive a mailed copy of a statement, trade confirmation, or tax document? Click on the 'Contact Us' button within the eServices home page. For TD Waterhouse Institutional Services clients, please contact your Investment Counsellor/Advisor. What if I need a copy of a statement, trade confirmation, or tax document and eServices is unavailable? Click on the 'Contact Us' button from your WebBroker home page or call us toll free at 1-800-667-6299 or in Toronto call 416-982-6000. For TD Waterhouse Institutional Services clients, please contact your Investment Counsellor/ Advisor. What is a Valid Email Address? For eServices, a valid email address must have one occurrence of the '@' character; does not have two consecutive period characters; contains at least one period character; cannot begin, or end with a period character; allows more than 1 period or underscore characters; will have up to 60 alphanumeric characters; will not contain any of the following special characters: , ! # $ % & ' * + - / = ? ^ _ ` . { | } ~ : ; How do I change my email address? Click on 'Change Profile' at the top of the eServices home page within eServices. Next, follow the instruction to enter your email address, and then click on 'Change e-mail'. How do I unsubscribe to eServices? Click on the 'Change Profile' at the top of the eServices home page within eServices, Next, follow the instruction 'To unsubscribe from eServices, click here'. By unsubscribing, you will begin to receive your statements and trade confirmations in the mail and you will no longer be able to view any statements or trade confirmations online. NOTE: It is important to note that all correspondence related to TD eFunds is only delivered electronically. Those customers who currently hold TD eFunds will not receive any eFund related correspondence in the mail should they unsubscribe from eServices. Can I submit the tax slip from eServices along with my income tax return? Yes, these slips are eligible to be filed with the Canada Revenue Agency (CRA). I cannot find my tax slip on eServices. Why? At this time, we are not able to provide all tax slips on eServices. Tax Documents that are prepared manually (such as manual slips for locked-in RSP withdrawals, and amended tax receipts, etc.) will not be included on eServices. These documents will continue to be delivered to you by mail. What is the Tax Freeze Period? There are certain restrictions if you elect to subscribe or unsubscribe to tax documents between January 1st and April 30th of each calendar year (the "Tax Freeze Period"): 1) If you elect to subscribe to tax documents during the Tax Freeze Period, you will continue to receive printed copies via postal mail, and will also be able to view the Tax Documents in eServices, but will not receive any email notification of their availability, until after May 1st of that year.
2) If you elect to unsubscribe to tax documents, or if you fully unsubscribe from eServices during the Tax Freeze Period, you will be able to view the tax documents in eServices and will receive email notification of their availability, but will not receive printed copies via postal mail until after May 1st of that year. Why am I restricted from unsubscribing during the tax freeze period? Due to your previous election to suppress printing of tax documents prior to the freeze period, printed versions are not available for the tax documents stored between January and April. TD Waterhouse wants to ensure that any documents that are stored in eServices are saved or printed by you. If you were to unsubscribe during the 'tax freeze period', documents that were stored in eServices would no longer be available to you. To receive these documents by mail, simply contact a TD Waterhouse Investment Representative at 1-800-465-5463. TD Waterhouse Institutional Services clients should contact their Investment Counsellor/Advisor or the Electronic Brokerage Help Desk at 1-800-667-6299. However, depending on the timing, this may put you at risk of not receiving your tax information in time to file your taxes. Why are T3s for Trust Units not issued at the same time as T5s? As per Canada Revenue Agency (CRA) reporting guidelines, Trust Unit issuers have up to 90 days following December 31st to provide us with their 'tax factors' (a detailed accounting of the tax breakdown of their distributions). In most instances the Trust Unit issuers do not provide us with their tax factors until late February or March following year-end, by which time the production process for T5s has been completed. My T3 is reporting a distribution I never received in cash. Why? Many trust units announce taxable "non-cash" distributions for year-end holders. However, non-cash distributions are paid in a unique manner that is sometimes confusing to investors. Here are some key points to note regarding non-cash distributions: The holder receives neither additional cash nor additional units. Non-cash distributions are paid in the form of actual trust units that are immediately consolidated. After the consolidation, each holder continues to have the same number of units as they did before the consolidation process. Non-cash distributions are taxable and have to be reported on a T3. These transactions result in an increase to the book value of the client's units. What tax slips are accessible in eServices; and when will each tax slip be available via eServices? The following tax documents will be accessible via eServices including: ¹Tax Slip Available via eServices | eService Ready Date | Contribution Receipts | Contributions from Mar 2 to Dec 31 -- Late January Contributions from the first 60 days - Weekly, from January to March | NR4 (plan) | Late January | T4RIF | Late January | T4/R2RIF (combo form for Quebec residents) | Late January | T4RSP | Late January | T4/R2RSP (combo form for Quebec residents) | Late January | T5 | Mid February | T5/R3 - combo form for Quebec residents | Mid February | Investment Income Summary | Mid February | Trading Summary | Mid February | NR4 | Mid February | NR4 (Non-Plan) | Mid/Late February | Split Corp -T5 and T5/R3 combo form and Investment Income Summary | Late February | Split Corp - NR4 | Late February | Trust Units Summary | Mid to Late March | Trust Units - T3 | Mid to Late March | Trust Units - T3 / Releve 16 (combo form for Quebec residents) | Mid to Late March | Trust Units - NR4 | Late March | | LPU - T5013 Canadian Partnership | End of February to
end of March
(multiple runs) | | LPU - Releve 15 issued to Quebec residents | End of February to
end of March
(multiple runs) | | 1099 IRS forms (1099DIV -dividends, 1099INT- interest, 1099B - dispositions, issued to US persons) | End of January | | 1042S (Issued to non U.S. flow through entities) | Mid March |
For more information please, contact us. What is a Document Identifier? The Document Identifier field is used to provide the user additional information about the document or documents the user is searching. This field is used for the following: - When a tax slip is being used to report the transactions from more than one investment product. e.g. T5 and T5/Releve 3 tax documents are used to report the client's transactions for regular investment products and special (Split Corp) investment products. The document identifier is used to distinguish between these two products. For T5, the field is blank; for Split Corps T5, the field will display "Split Corps."
- Registered plan tax slips will vary depending on the residency of the client. Residents of Quebec will be issued a combination T4 RSP/Releve 2 or T4 RIF/Releve 2. For residents of a province other than Quebec, clients will be issued a T4 RSP or T4 RIF. The document identifier will indicate whether the slip is a T4 RSP or T4 RIF or if it is a combination slip T4 RSP/Releve 2 or T4 RIF/Releve 2.
- Trust Units for Quebec clients: Regulatory requirements in Quebec require that a T3 be issued for each trust unit a client holds. As a result, if a Quebec client holds five different trust units, five T3/Releve 16 will be issued. To identify the trust unit, the document identifier field will display a unique 6 digit identifier for each T3/Releve 16.
¹Please be advised that not all tax slips or documents may be applicable to your account. | 
