Client Support Services

Your Relationship Manager and Account Management Team

A dedicated Account Management Team will be assigned to assist you and your staff with day-to-day operations.

In addition to support from a centralized account administration team, Introducing Brokers can directly contact our operations staff in key areas.

A dedicated Relationship Manager will introduce to you how TD Waterhouse Institutional Services can assist your firm, and will become a familiar point of contact.

Your Relationship Manager can also play a consultative role, helping you to determine the needs of your business and prepare for future growth and emerging trends.

And whether you are establishing a new business or wish to transfer your business or consolidate your assets with us, the TD Waterhouse Institutional Services' Business Implementation Team will handle the process from beginning to end.

Your Trading Team

In addition to our online order-entry systems, your firm — where applicable — is supported by a dedicated, in-house team of experienced traders for orders that require special handling and block trade execution.

Compliance and Legal Teams

Through our dedicated personnel, TD Waterhouse Institutional Services stays informed of all the regulatory developments and trends that affect our industry.

Our Compliance Team's counsel, advice, and support ensure that we can anticipate and respond appropriately to changes. Similarly, our experienced Legal Team provides support on a daily basis.

Product Management Team

Our Product Management Team benefits from access to the technology and expertise of our partners within TD Bank Financial Group. It's what gives TD Waterhouse Institutional Services the ability to deliver an exceptional line of products and services, and cutting-edge technology solutions.

Product and Service Support Team

TD Waterhouse Institutional Services has a specialized team that aims to help your firm get the most value from our products and services. This Product and Service Support (PASS) Team consists of Product & Service Specialists, Communication Specialists, a Business Implementation Team, and dedicated Training Officers, along with a group dedicated to Central Processing.

The goal is to achieve maximum efficiency and timely execution of services on behalf of your firm.

Training

You will have the training support to suit your business needs, whether you require "refresher" training, direction on new or enhanced applications and processes, or training for your new team members.

Administration

We make sure that the daily tasks of supporting your business run efficiently and seamlessly. Our administrative functions include providing you with:

• Automated management fee processing. For Investment Counsellors, TD Waterhouse Institutional Services can accept billing information electronically, and post it automatically to your client accounts on the schedule you choose.
• Comprehensive, easy-to-read account statements. Consolidated account statements give you and your clients clear, detailed, and complete summaries of all account activity.
• Simplified tax reporting. Where applicable, we provide you with tax information slips associated with dividend and interest income, as well as detailed year-end trading reports on taxable accounts — comprehensive summaries of all trading activity for each client account.
• Reporting for your clients. For Introducing Brokers, online access to client statements for you and your clients can be accommodated through a selected document management solution vendor.
• Electronic access to statements, transaction confirmations, and tax documents for Investment Counsellor clients is available via the TD Waterhouse  eServices platform.