Investing Online

You will receive 100% reimbursement in the unlikely event account losses occur resulting from unauthorized online brokerage activity.

We've made a commitment to keeping your confidential information as safe as possible. Our safeguards to protect the security and integrity of customers' information include:

128-bit encryption helps assure that your data can only be decoded and read by us in our secure online environment.

Secure firewalls help prevent unauthorized access to our internal systems.

Constant monitoring maintains the quality of our systems, proactively identifies unusual customer account activity and provides around-the-clock peace of mind.

Your Responsibility

Maintaining the care, control and confidentiality of your Access Card number, Connect ID and WebBroker¹ password is your responsibility as set out in our account agreements². We are not responsible for unauthorized access to accounts online or losses that occur as a result of you voluntarily disclosing your Access Card, Connect ID or WebBroker password, or the careless or improper handling, storing or disclosure by you of this information.

In the event of loss, theft, misuse or compromise of your Access Card, Connect ID and/or WebBroker password, we must be notified within a reasonable time.

We're always here to help

Our security measures include a team of customer service professionals on duty 24 hours, seven days a week. If you suspect unauthorized activity has occurred in your account(s), call the Electronic Brokerage Services Help Desk at 1-800-667-6299.

You are a vital part of the security effort - we can't do it alone

Understanding safeguards will help you play a vital role in protecting your security online. While we take strong measures to protect the security and privacy of your information, there are important steps that you should take to help protect your information when using the Internet:

1. Protect your Password
2. Use a Firewall
3. Use Anti-Virus and Anti-Spyware Software
4. Ensure your Browser and Operating System are always up-to-date
5. Protect your Internet Connection
6. Protect yourself from Online Fraud

For more information on our safeguards to protect the security and integrity of customers' information, please review our Commitment to Protect Your Information.

¹ In this Guarantee, WebBroker includes the Active Trader Platforms.

² Account Agreements means the Account and Service Agreements and Disclosure Documents.